The nursery is opened from 7.30 am - 6.00 pm weekdays (except bank holidays). We cater for children aged 0 - 4 years in our purpose built nursery setting.

Concerns Policy & Procedure

We at Pocklington Montessori Nursery undertake to provide a friendly and safe environment in which pupils will be helped to achieve their potential, both academically and socially.

We believe that a close partnership between the setting, parents and children is essential to ensure the children's progress and well-being.

Through our programme of meetings between parents and teachers, as well as through informal contact, we provide opportunities for parents to raise matters of concern – about the curriculum or more general issues. If a concern is not resolved through discussion with a teacher, the parent or the teacher can refer it to the Principal. Concerns from members of the public should be made directly to the Principal.

The Principal will offer a meeting with the parent or other complainant, as far as possible at a mutually convenient time. At that meeting, and through discussion, the Principal will seek an acceptable outcome, to the satisfaction of all parties involved.

If the meeting is unsuccessful the Principal will ask the complainant to put this in writing.  The principal will then set a 10-day timescale to attempt to resolve the issue.

If the complaint is complex, the Principal will appoint an investigating officer to gather evidence and conduct preliminary interviews. The investigating officer will then support the complaints panel in hearing the case.

The investigating officer will consider any written material, and also give the person making the concern and/or staff an opportunity to state their case and to question the other side. The officer will ensure that all present are treated fairly.

If there is a panel hearing of a concern the Principal (or proprietor/or person representing the proprietor if the concern is in regard to the Principal) will appoint three people who have not been directly involved in the concern. One of these people will be independent from the management of the school. 

Provision will be made for the parents to be at the hearing with a person of their choice if they wish to do so. 

The investigating officer will give a decision as soon as possible after the hearing, and will confirm it in writing, along with the reasons for their decision. The letter will also explain the right of appeal to an external body if the complaint is not accepted. All parties will receive a copy of the findings and recommendations.

All records of the concern will be kept in the personnel office in a secure place and marked as confidential material. Any written materials will be kept for a period of time or until time as elapsed and/or the outcome of the concern is resolved. At his time all material will be shredded.

The investigating office will be a person who is independent from the setting.

If however, the parents/members of the public have chosen to use a third party source, such as a solicitor, to make a more formal complaint then this will be immediatley passed on to the settings insurance company, The Principall will follow the advice of the insurance company in regards to procedure based on the individual complaint.  The complaints procedure would therefore not be enforced.

The school will follow the current Data Protection Act to ensure written material are stored and disposed of accordingly.

For your information:

Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD

Tel:  0300 123 1231

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